{"id":2812,"date":"2020-03-16T21:12:45","date_gmt":"2020-03-16T14:12:45","guid":{"rendered":"http:\/\/hoclamgiau.vn\/?p=2812"},"modified":"2020-04-05T22:53:10","modified_gmt":"2020-04-05T15:53:10","slug":"cach-goi-dien-thoai-cho-khach-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/hoclamgiau.vn\/cach-goi-dien-thoai-cho-khach-hang-hieu-qua\/","title":{"rendered":"[T\u1ed5ng h\u1ee3p] C\u00e1ch g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t"},"content":{"rendered":"
Li\u1ec7u b\u1ea1n c\u00f3 th\u1ef1c s\u1ef1 bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng c\u00e1ch g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3? B\u1ea1n v\u1eabn \u0111ang l\u00e0m vi\u1ec7c theo c\u1ea3m t\u00ednh v\u00e0 ch\u01b0a c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m trong vi\u1ec7c n\u00e0y? N\u1ebfu b\u1ea1n \u0111ang \u0111i t\u00ecm m\u1ed9t h\u01b0\u1edbng d\u1eabn <\/span>c\u00e1ch g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 <\/b>th\u00ec b\u00e0i vi\u1ebft n\u00e0y d\u00e0nh cho b\u1ea1n.<\/span><\/span><\/p>\n Ch\u00fang ta c\u1ea7n hi\u1ec3u r\u00f5 v\u1ec1 th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n. M\u1ed9t s\u1ed1 th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0 \u0111\u1ed9 tu\u1ed5i, s\u1edf th\u00edch s\u1ebd gi\u00fap b\u1ea1n m\u1edf \u0111\u1ea7u c\u00e2u chuy\u1ec7n t\u1ed1t h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed7i v\u1ecb kh\u00e1ch \u0111\u1ec1u c\u00f3 t\u00ednh c\u00e1ch, s\u1edf th\u00edch kh\u00e1c nhau. V\u00ec v\u1eady, ch\u00fang ta c\u1ea7n h\u00ecnh dung \u0111\u01b0\u1ee3c ch\u00e2n dung kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc cu\u1ed9c g\u1ecdi.<\/span><\/p>\n <\/p>\n M\u1ed9t gi\u1ecdng n\u00f3i \u0111\u1ec1u \u0111\u1ec1u, t\u1ed1c \u0111\u1ed9 qu\u00e1 nhanh ho\u1eb7c qu\u00e1 ch\u1eadm \u0111\u1ec1u g\u00e2y ra nh\u1eefng \u1ea5n t\u01b0\u1ee3ng kh\u00f4ng t\u1ed1t t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. T\u1ed1t nh\u1ea5t, b\u1ea1n n\u00ean n\u00f3i chuy\u1ec7n v\u1edbi t\u1ed1c \u0111\u1ed9 v\u1eeba ph\u1ea3i, gi\u1ecdng \u0111\u1ecdc c\u00f3 l\u00fac l\u00ean xu\u1ed1ng. B\u1ea1n c\u00f3 th\u1ec3 r\u00e8n luy\u1ec7n th\u00eam c\u00e1ch nh\u1ea5n nh\u00e1 c\u00e1c t\u00ednh t\u1eeb quan tr\u1ecdng b\u1eb1ng c\u00e1ch theo d\u00f5i gi\u1ecdng \u0111\u1ecdc c\u1ee7a c\u00e1c b\u00ecnh lu\u1eadn vi\u00ean tr\u00ean \u0111\u00e0i truy\u1ec1n h\u00ecnh. Gi\u1ecdng n\u00f3i tr\u1ea7m b\u1ed5ng, c\u00f3 s\u1ee9c thu h\u00fat s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u00fap b\u1ea1n gia t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n.<\/span><\/p>\n \u0110\u00f4i khi ch\u00fang ta tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng m\u00e0 qu\u00ean m\u1ea5t b\u1ea3n th\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng th\u1eadt s\u1ef1 c\u1ea7n \u0111i\u1ec1u g\u00ec. C\u00e1ch hay nh\u1ea5t \u0111\u00f3 l\u00e0 b\u1ea1n h\u00e3y \u0111\u1eb7t b\u1ea3n th\u00e2n m\u00ecnh v\u00e0 v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111o\u00e1n xem suy ngh\u0129 c\u1ee7a h\u1ecd. Khi kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 nhu c\u1ea7u mua s\u1eafm s\u1ea3n ph\u1ea9m, b\u1ea1n h\u00e3y kh\u00e9o l\u00e9o k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi \u0111i\u1ec7n v\u00e0 c\u1ed1 g\u1eafng \u0111\u1ec3 l\u1ea1i m\u1ed9t \u1ea5n t\u01b0\u1ee3ng th\u1eadt t\u1ed1t v\u1edbi kh\u00e1ch \u0110\u00e2y l\u00e0 m\u1ed9t tuy\u1ec7t chi\u00eau c\u1ef1c hay m\u00e0 khi b\u1ea1n v\u1eadn d\u1ee5ng t\u1ed1t th\u00ec b\u1ea1n s\u1ebd n\u00e2ng t\u1ea7m c\u00f4ng vi\u1ec7c tr\u1edf th\u00e0nh <\/span>ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i.<\/b><\/span><\/p>\n <\/p>\n <\/p>\n H\u00e3y c\u1ed1 g\u1eafng \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi m\u1edf, mang t\u00ednh ch\u1ea5t g\u1ee3i \u00fd trong cu\u1ed9c trao \u0111\u1ed5i thay v\u00ec nh\u1eefng c\u00e2u h\u1ecfi \u0111\u00f3ng. Qua nh\u1eefng c\u00e2u h\u1ecfi m\u00e0 b\u1ea1n \u0111\u1eb7t ra, b\u1ea1n s\u1ebd t\u00ecm hi\u1ec3u \u0111\u01b0\u1ee3c th\u00eam nhi\u1ec1u th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 gia t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n.<\/span><\/p>\n C\u00f3 r\u1ea5t nhi\u1ec1u<\/span> k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/b> d\u00e0nh ri\u00eang cho t\u1eebng t\u1eadp kh\u00e1ch h\u00e0ng ri\u00eang bi\u1ec7t. C\u00e1c <\/span>k\u1ecbch b\u1ea3n sale phone<\/b> c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0: k\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi d\u00e0nh cho kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1eebng mua s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty, k\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi d\u00e0nh cho t\u1eadp kh\u00e1ch h\u00e0ng th\u00edch so s\u00e1nh gi\u00e1, k\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi \u0111\u1ed1i v\u1edbi kh\u00e1ch c\u00f3 s\u1edf th\u00edch y\u00eau ngh\u1ec7 thu\u1eadt,…<\/span><\/span><\/p>\n B\u1ea1n c\u1ea7n luy\u1ec7n t\u1eadp \u0111\u1ed1i \u0111\u00e1p th\u01b0\u1eddng xuy\u00ean v\u1edbi t\u1eebng k\u1ecbch b\u1ea3n kh\u00e1ch h\u00e0ng ri\u00eang bi\u1ec7t. B\u1ea1n n\u00ean c\u1ed1 g\u1eafng r\u00e8n luy\u1ec7n th\u1eadt nhi\u1ec1u \u0111\u1ec3 nh\u1eefng k\u1ecbch b\u1ea3n kh\u00e1ch h\u00e0ng n\u00e0y tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea3n x\u1ea1 c\u00f3 \u0111i\u1ec1u ki\u1ec7n. N\u1ebfu b\u1ea1n l\u00e0m \u0111\u01b0\u1ee3c th\u00ec kh\u1ea3 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u1ee7a b\u1ea1n s\u1ebd t\u0103ng l\u00ean th\u1ea5y r\u00f5.<\/span><\/p>\n Ch\u00fang ta kh\u00f4ng n\u00ean c\u1ea3m th\u1ea5y qu\u00e1 c\u0103ng th\u1eb3ng tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u cu\u1ed9c g\u1ecdi \u0111i\u1ec7n. B\u1ea1n n\u00ean gi\u1eef cho c\u01a1 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ea3 l\u1ecfng, h\u00edt th\u1edf s\u00e2u tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u g\u1ecdi \u0111i\u1ec7n. Nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u0103ng th\u1eb3ng trong vi\u1ec7c c\u0169ng nh\u01b0 cu\u1ed9c s\u1ed1ng c\u1ee7a ri\u00eang b\u1ea1n th\u00ec b\u1ea1n h\u00e3y t\u1ea1m qu\u00ean ch\u00fang \u0111i. B\u1edfi v\u00ec n\u1ebfu nh\u01b0 b\u1ea1n qu\u00e1 c\u0103ng th\u1eb3ng khi g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch s\u1ebd d\u1eabn \u0111\u1ebfn vi\u1ec7c n\u00f3i sai v\u1ea5n \u0111\u1ec1, thi\u1ebfu s\u00f3t trong vi\u1ec7c n\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng.<\/span><\/p>\n \u0110\u1eebng c\u1ed1 g\u1eafng \u00e1p \u0111\u1eb7t kh\u00e1ch h\u00e0ng b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec trong cu\u1ed9c tr\u00f2 chuy\u1ec7n. Thay v\u00ec c\u1ed1 \u00e9p kh\u00e1ch mua h\u00e0ng, b\u1ea1n c\u1ea7n t\u1ecf ra l\u1ecbch s\u1ef1 v\u00e0 ng\u1ecdt ng\u00e0o trong b\u1ea5t c\u1ee9 t\u00ecnh hu\u1ed1ng n\u00e0o. H\u00e3y \u0111\u01b0a ra l\u1eddi \u0111\u1ec1 ngh\u1ecb m\u1ed9t c\u00e1ch nh\u1eb9 nh\u00e0ng v\u00e0 \u0111\u1eebng c\u1ed1 g\u1eafng b\u1eaft \u00e9p kh\u00e1ch ph\u1ea3i mua h\u00e0ng. \u0110\u00e2y l\u00e0 \u0111i\u1ec1u c\u1ea5m k\u1ef5 trong vi\u1ec7c b\u00e1n h\u00e0ng trong vi\u1ec7c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. Ngo\u00e0i ra, b\u1ea1n c\u1ea7n n\u00f3i chuy\u1ec7n m\u1ed9t c\u00e1ch ng\u1eafn g\u1ecdn, \u0111\u00fang v\u00e0o tr\u1ecdng t\u00e2m c\u1ee7a v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n B\u1ea1n n\u00ean bi\u1ebft r\u1eb1ng nh\u1eefng l\u1eddi g\u1ee3i \u00fd c\u00f3 \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn kh\u00e1ch h\u00e0ng. L\u1eddi g\u1ee3i \u00fd kh\u00f4ng n\u00ean l\u00e0 m\u1ed9t c\u00e2u n\u00f3i kh\u1eb3ng \u0111\u1ecbnh. Ch\u00fang c\u1ea7n \u0111\u01b0\u1ee3c bi\u1ec3u hi\u1ec7n d\u01b0\u1edbi d\u1ea1ng m\u1ed9t c\u00e2u h\u1ecfi. VD: Anh ch\u1ecb c\u00f3 mu\u1ed1n em gi\u1ea3i th\u00edch th\u00eam v\u1ec1 d\u1ecbch v\u1ee5 kh\u00f4ng? Bi\u1ebft \u0111\u00e2u anh\/ch\u1ecb s\u1ebd c\u1ea7n \u0111\u1ebfn th\u00f4ng tin n\u00e0y trong\u00a0 m\u1ed9t ng\u00e0y g\u1ea7n \u0111\u00e2y.<\/span><\/p>\n1. C\u00e1c c\u00e1ch g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t<\/b><\/span><\/h2>\n
1.1 T\u00ecm hi\u1ec3u th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi g\u1ecdi<\/b><\/span><\/h3>\n
1.2 Thuy\u1ebft ph\u1ee5c b\u1eb1ng gi\u1ecdng n\u00f3i<\/b><\/span><\/h3>\n
1.3 \u0110\u1eb7t b\u1ea3n th\u00e2n v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/span><\/h3>\n
1.4 Luy\u1ec7n t\u1eadp c\u00e1c k\u1ecbch b\u1ea3n tr\u01b0\u1edbc cu\u1ed9c g\u1ecdi<\/b><\/span><\/h3>\n
1.5 Gi\u1eef t\u00e2m l\u00fd tho\u1ea3i m\u00e1i<\/b><\/span><\/h3>\n
1.6 Kh\u00f4ng \u00e1p \u0111\u1eb7t kh\u00e1ch h\u00e0ng<\/b><\/span><\/h3>\n
1.7 L\u1eddi g\u1ee3i \u00fd \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn<\/b><\/span><\/h3>\n
2. C\u00e1c ch\u00fa \u00fd khi b\u1eaft \u0111\u1ea7u cu\u1ed9c g\u1ecdi<\/b><\/span><\/h2>\n
2.1 Ki\u1ec1m ch\u1ebf c\u1ea3m x\u00fac c\u1ee7a b\u1ea3n th\u00e2n<\/b><\/span><\/h3>\n