{"id":2935,"date":"2020-03-28T23:38:48","date_gmt":"2020-03-28T16:38:48","guid":{"rendered":"http:\/\/hoclamgiau.vn\/?p=2935"},"modified":"2020-04-26T11:30:13","modified_gmt":"2020-04-26T04:30:13","slug":"khoa-hoc-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/hoclamgiau.vn\/khoa-hoc-cham-soc-khach-hang\/","title":{"rendered":"Kh\u00f3a h\u1ecdc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0110\u1ed8T PH\u00c1 doanh s\u1ed1"},"content":{"rendered":"

C\u00f3 r\u1ea5t nhi\u1ec1u b\u1ea1n mong mu\u1ed1n t\u00ecm \u0111\u01b0\u1ee3c m\u1ed9t <\/span>kh\u00f3a h\u1ecdc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng <\/b>mang t\u00ednh th\u1ef1c t\u1ebf cao. B\u1ea1n mong m\u1ecfi c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng ki\u1ebfn th\u1ee9c \u0111\u01b0\u1ee3c h\u1ecdc v\u00e0o th\u1ef1c t\u1ebf, h\u1ecdc \u0111\u01b0\u1ee3c ch\u1ed1t sale d\u1ec5 d\u00e0ng. <\/span>Hoclamgiau<\/span><\/a> s\u1ebd gi\u1edbi thi\u1ec7u \u0111\u1ebfn b\u1ea1n m\u1ed9t kh\u00f3a h\u1ecdc nh\u01b0 v\u1eady ngay sau \u0111\u00e2y.<\/span><\/span><\/p>\n

1. Gi\u1edbi thi\u1ec7u ch\u01b0\u01a1ng tr\u00ecnh h\u1ecdc<\/b><\/span><\/h2>\n

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Ch\u01b0\u01a1ng tr\u00ecnh h\u1ecdc s\u1ebd gi\u00fap ng\u01b0\u1eddi h\u1ecdc gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 sau:<\/span><\/p>\n

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  • Hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch, b\u1ea3n ch\u1ea5t v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
  • B\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c h\u1ecdc c\u00e1c k\u1ef9 n\u0103ng c\u00f3 t\u00ednh \u1ee9ng d\u1ee5ng cao \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao.<\/span><\/li>\n
  • C\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan nh\u01b0 th\u00e1i \u0111\u1ed9, t\u01b0 duy hi\u1ec7n \u0111\u1ea1i trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169ng \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp.<\/span><\/li>\n
  • \u0110\u01b0a ra nh\u1eefng quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, logic, \u0111\u00e3 \u0111\u01b0\u1ee3c ki\u1ec3m nghi\u1ec7m qua m\u00f4i tr\u01b0\u1eddng th\u1ef1c t\u1ebf.<\/span><\/li>\n
  • \u0110\u01b0a ra nh\u1eefng bi\u1ec7n ph\u00e1p c\u1ee5 th\u1ec3 nh\u1eb1m gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, n\u1eafm b\u1eaft t\u00e2m l\u00fd c\u1ee7a h\u1ecd v\u00e0 t\u1eeb \u0111\u00f3 gia t\u0103ng t\u1ea7n su\u1ea5t mua h\u00e0ng c\u1ee7a kh\u00e1ch.<\/span><\/li>\n
  • T\u1ea5t c\u1ea3 nh\u1eefng tuy\u1ec7t chi\u00eau ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chia s\u1ebb v\u00e0 b\u1ea1n c\u00f3 c\u01a1 h\u1ed9i gia t\u0103ng doanh s\u1ed1 sau khi h\u1ecdc xong kh\u00f3a h\u1ecdc.<\/span><\/li>\n<\/ul>\n

    2. \u0110\u1ed1i t\u01b0\u1ee3ng tham gia<\/b><\/span><\/h2>\n
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    • Nh\u1eefng b\u1ea1n m\u1edbi b\u1eaft \u0111\u1ea7u v\u1edbi c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u01b0ng ch\u01b0a c\u00f3 nh\u1eefng kinh nghi\u1ec7m, ki\u1ebfn th\u1ee9c c\u1ea7n c\u00f3. B\u1ea1n ch\u01b0a c\u00f3 kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n v\u00e0 th\u00fac \u0111\u1ea9y \u0111\u1ec3 kh\u00e1ch h\u00e0ng mua s\u1eafm nhi\u1ec1u h\u01a1n. B\u1ea1n \u0111ang l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch m\u00e1y m\u00f3c v\u00e0 ch\u01b0a th\u1eadt s\u1ef1 th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c s\u1ee9c m\u1ea1nh c\u1ee7a vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
    • Nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd, gi\u1edbi ch\u1ee7 doanh nghi\u1ec7p mong mu\u1ed1n n\u1eafm b\u1eaft nh\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/li>\n
    • B\u1ea1n \u0111ang ph\u1ea3i \u0111i l\u00e0m, kh\u00f4ng c\u00f3 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 tham d\u1ef1 c\u00e1c l\u1edbp h\u1ecdc offline ho\u1eb7c \u0111\u01a1n gi\u1ea3n b\u1ea1n lo l\u1eafng v\u1ec1 m\u1ee9c h\u1ecdc ph\u00ed \u0111\u1eaft \u0111\u1ecf t\u1ea1i c\u00e1c trung t\u00e2m.<\/span><\/li>\n
    • Nh\u1eefng \u0111\u01a1n v\u1ecb kinh doanh nh\u1ecf \u0111ang g\u1eb7p v\u1ea5n \u0111\u1ec1 trong vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng trong khi chi ph\u00ed marketing \u0111\u1ec3 t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi l\u1ea1i \u0111\u1eaft \u0111\u1ecf. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 th\u1eadt t\u1ed1t ch\u00ednh l\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 th\u1eadt t\u1ed1t v\u00e0 h\u1ecd s\u1ebd gi\u00fap b\u1ea1n gi\u1edbi thi\u1ec7u th\u00f4ng qua marketing truy\u1ec1n mi\u1ec7ng.<\/span><\/li>\n<\/ul>\n

      3. \u0110i\u1ec3m qua nh\u1eefng ch\u01b0\u01a1ng \u0111\u1eb7c s\u1eafc c\u1ee7a kh\u00f3a h\u1ecdc<\/b><\/span><\/h2>\n

      Trong s\u1ed1 c\u00e1c ch\u01b0\u01a1ng c\u1ee7a kh\u00f3a h\u1ecdc c\u00f3 ch\u01b0\u01a1ng 17 b\u01b0\u1edbc kh\u00f3a h\u1ecdc ch\u0103m s\u00f3c kh\u00f3a h\u1ecdc. Ch\u01b0\u01a1ng n\u00e0y \u0111\u1ec1 c\u1eadp r\u1ea5t nhi\u1ec1u ki\u1ebfn th\u1ee9c v\u1ec1 ki\u1ebfn th\u1ee9c chuy\u00ean s\u00e2u bao g\u1ed3m c\u1ea3 vi\u1ec7c ch\u0103m s\u00f3c qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c ch\u0103m s\u00f3c qua h\u00ecnh th\u1ee9c online. \u0110\u1eb7c bi\u1ec7t, b\u1ea1n s\u1ebd h\u1ecdc \u0111\u01b0\u1ee3c nh\u1eefng chi\u00eau th\u1ee9c \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00f4i khi ph\u1ea3i nghe nh\u1eefng l\u1eddi kh\u00f3 nghe, b\u1ef1c t\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n ph\u1ea3i bi\u1ebft c\u00e1ch c\u01b0 x\u1eed kh\u00e9o l\u00e9o v\u00e0 bi\u1ebft c\u00e1ch l\u00e0m d\u1ecbu l\u1ea1i kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c chia s\u1ebb kh\u00e1 k\u1ef9 trong kh\u00f3a h\u1ecdc.<\/span><\/p>\n