{"id":3060,"date":"2020-04-09T01:27:28","date_gmt":"2020-04-08T18:27:28","guid":{"rendered":"https:\/\/hoclamgiau.vn\/?p=3060"},"modified":"2020-04-09T01:42:03","modified_gmt":"2020-04-08T18:42:03","slug":"lam-gi-khi-khach-hang-che-san-pham","status":"publish","type":"post","link":"https:\/\/hoclamgiau.vn\/lam-gi-khi-khach-hang-che-san-pham\/","title":{"rendered":"L\u00e0m g\u00ec khi kh\u00e1ch h\u00e0ng ch\u00ea s\u1ea3n ph\u1ea9m m\u1eafc ho\u1eb7c gi\u1eadn d\u1eef"},"content":{"rendered":"
C\u00f3 r\u1ea5t nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng ch\u00ea s\u1ea3n ph\u1ea9m, n\u00f3ng gi\u1eadn v\u00e0 t\u1eeb ch\u1ed1i s\u1ea3n ph\u1ea9m. N\u1ebfu nh\u01b0 b\u1ea1n kh\u00f4ng bi\u1ebft c\u00e1ch \u1ee9ng x\u1eed kh\u00e9o l\u00e9o trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y th\u00ec r\u1ea5t d\u1ec5 \u0111\u1ec3 tu\u1ed9t m\u1ea5t kh\u00e1ch h\u00e0ng. L\u00e0m g\u00ec khi kh\u00e1ch h\u00e0ng ch\u00ea s\u1ea3n ph\u1ea9m? Nh\u1eefng kinh nghi\u1ec7m s\u1ebd \u0111\u01b0\u1ee3c <\/b>hoclamgiau<\/b><\/a> chia s\u1ebb ngay sau \u0111\u00e2y.<\/b><\/span><\/p>\n Vi\u1ec7c \u0111\u1ea7u ti\u00ean b\u1ea1n c\u1ea7n ph\u1ea3i l\u00e0m \u0111\u00f3 l\u00e0 h\u00e3y l\u00e0m gi\u1ea3m m\u1ee9c \u0111\u1ed9 c\u0103ng th\u1eb3ng c\u1ee7a cu\u1ed9c n\u00f3i chuy\u1ec7n. N\u1ebfu nh\u01b0 b\u1ea1n th\u00e0nh c\u00f4ng \u1edf b\u01b0\u1edbc n\u00e0y th\u00ec kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 ph\u1ea7n n\u00e0o thay \u0111\u1ed5i th\u00e1i \u0111\u1ed9 c\u01b0 x\u1eed \u0111\u1ed1i v\u1edbi b\u1ea1n. Th\u00f4ng th\u01b0\u1eddng, kh\u00e1ch h\u00e0ng ch\u1ee7 y\u1ebfu ch\u00ea s\u1ea3n ph\u1ea9m v\u1ec1 gi\u00e1.<\/span><\/p>\n <\/span><\/p>\n V\u1edbi tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng b\u0103n kho\u0103n v\u1ec1 gi\u00e1, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng c\u00e2u giao ti\u1ebfp mang t\u00ednh ch\u1ea5t \u0111\u1ed3ng c\u1ea3m, xoa d\u1ecbu nh\u01b0:<\/span><\/p>\n \u201cEm hi\u1ec3u \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 gi\u00e1 c\u1ea3 v\u00f4 c\u00f9ng quan tr\u1ecdng v\u00e0 n\u00ean \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc khi mua s\u1eafm. Tuy nhi\u00ean, theo em ngh\u0129 ch\u1ea5t l\u01b0\u1ee3ng s\u1ebd lu\u00f4n \u0111i \u0111\u00f4i v\u1edbi gi\u00e1 th\u00e0nh. S\u1ea3n ph\u1ea9m c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t s\u1ebd c\u00f3 th\u1eddi gian s\u1eed d\u1ee5ng l\u00e2u h\u01a1n r\u1ea5t nhi\u1ec1u v\u00e0 chi ph\u00ed cho th\u1eddi gian s\u1eed d\u1ee5ng ho\u00e0n to\u00e0n kh\u00f4ng m\u1eafc nh\u01b0 anh\/ch\u1ecb v\u1eabn ngh\u0129 \u0111\u00e2u\u201d<\/span><\/p>\n Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng so s\u00e1nh gi\u00e1 gi\u1eefa s\u1ea3n ph\u1ea9m c\u1ee7a cty v\u00e0 c\u00e1c cty c\u1ee7a \u0111\u1ed1i th\u1ee7 th\u00ec b\u1ea1n c\u1ea7n l\u00e0m nh\u1eefng vi\u1ec7c sau:<\/span><\/p>\n Nghi\u00ean c\u1ee9u k\u1ef9 nh\u1eefng c\u00f4ng n\u0103ng s\u1ea3n ph\u1ea9m c\u1ee7a cty. T\u00ecm ra l\u1ee3i th\u1ebf, s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty b\u1ea1n v\u00e0 cty \u0111\u1ed1i th\u1ee7.<\/span><\/p>\n Nh\u1ea5n m\u1ea1nh v\u00e0o nh\u1eefng th\u1ebf m\u1ea1nh c\u1ee7a s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty b\u1ea1n. Ch\u1ee9ng minh r\u1eb1ng m\u1ee9c gi\u00e1 \u0111\u00f3 ho\u00e0n to\u00e0n ph\u00f9 h\u1ee3p v\u1edbi l\u1ee3i \u00edch m\u00e0 s\u1ea3n ph\u1ea9m \u0111em l\u1ea1i.<\/span><\/p>\n C\u00f3 nhi\u1ec1u nguy\u00ean nh\u00e2n d\u1eabn \u0111\u1ebfn kh\u00e1ch h\u00e0ng ch\u00ea m\u1ed9t s\u1ea3n ph\u1ea9m. B\u1ea1n c\u1ea7n ph\u1ea3i t\u00ecm ra \u0111\u1ed9ng c\u01a1 t\u1ea1i sao kh\u00e1ch h\u00e0ng ch\u00ea s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. \u1ede b\u01b0\u1edbc n\u00e0y, b\u1ea1n n\u00ean \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0:\u00a0<\/span><\/p>\n \u201c V\u1ea5n \u0111\u1ec1 v\u1ec1 gi\u00e1 c\u1ee7a s\u1ea3n ph\u1ea9m c\u00f3 ph\u1ea3i l\u00e0 m\u1ed1i quan t\u00e2m duy nh\u1ea5t c\u1ee7a anh\/ch\u1ecb? Li\u1ec7u anh\/ch\u1ecb c\u00f3 nguy\u00ean do n\u00e0o kh\u00e1c kh\u00f4ng?\u201d<\/span><\/p>\n B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 h\u1ecfi m\u1ed9t v\u00e0i c\u00e2u h\u1ecfi trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch ch\u00ea ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m:<\/span><\/p>\n \u201c Anh\/ch\u1ecb cho r\u1eb1ng s\u1ea3n ph\u1ea9m c\u00f3 khuy\u1ebft \u0111i\u1ec3m nh\u01b0 th\u1ebf n\u00e0o?\u201d<\/span><\/p>\n Khi t\u00ecm ra nguy\u00ean nh\u00e2n kh\u00e1ch h\u00e0ng ch\u00ea s\u1ea3n ph\u1ea9m, b\u1ea1n s\u1ebd n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c \u0111\u00fang t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 t\u00ecm ra gi\u1ea3i ph\u00e1p gi\u1ea3i quy\u1ebft. N\u1ebfu nh\u01b0 kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi kh\u00f4ng r\u00f5 r\u00e0ng th\u00ec b\u1ea1n n\u00ean h\u1ecfi k\u1ef9 l\u1ea1i \u0111\u1ec3 n\u1eafm b\u1eaft \u0111\u00fang \u00fd.<\/span><\/p>\n M\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng nghi ng\u1edd v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ch\u1ec9 l\u00e0 c\u00e1ch \u0111\u1ec3 h\u1ecd t\u1eeb ch\u1ed1i vi\u1ec7c mua s\u1ea3n ph\u1ea9m. Th\u00f4ng th\u01b0\u1eddng, kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i mua ch\u1ee7 y\u1ebfu do v\u1ea5n \u0111\u1ec1 gi\u00e1 c\u1ea3. L\u00fac n\u00e0y, b\u1ea1n n\u00ean thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch chia gi\u00e1 c\u1ee7a s\u1ea3n ph\u1ea9m cho th\u1eddi gian s\u1eed d\u1ee5ng. Sau \u0111\u00f3, b\u1ea1n s\u1ebd ch\u1ee9ng minh r\u1eb1ng m\u1ee9c gi\u00e1 \u0111\u1ec3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u00e0n to\u00e0n kh\u00f4ng \u0111\u1eaft nh\u01b0 kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1eebng ngh\u0129. B\u1ea1n n\u00ean \u0111\u1ec1 cao \u0111\u1ecba v\u1ecb c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap gia t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n th\u00e0nh c\u00f4ng.<\/span><\/p>\n <\/span><\/p>\n C\u00f3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch h\u00e0ng th\u1eadt s\u1ef1 nghi ng\u1edd v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m. V\u1edbi tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n n\u00ean cung c\u1ea5p cho kh\u00e1ch h\u00e0ng nh\u1eefng th\u00f4ng tin c\u1ee5 th\u1ec3 v\u1ec1 ch\u1ee9ng ch\u1ec9 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m nh\u01b0 ISO, ch\u1ebf \u0111\u1ed9 b\u1ea3o h\u00e0nh d\u00e0i l\u00e2u, ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 sau b\u00e1n h\u00e0ng.\u00a0<\/span><\/p>\n V\u1edbi tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n c\u1ea7n gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng hi\u1ec3u r\u1eb1ng \u201cti\u1ec1n n\u00e0o c\u1ee7a \u0111\u00f3\u201d. Ngo\u00e0i ra, b\u1ea1n c\u1ea7n ph\u00e2n t\u00edch v\u1ec1 nguy\u00ean nh\u00e2n khi\u1ebfn gi\u00e1 c\u1ee7a b\u1ea1n cao h\u01a1n so v\u1edbi c\u1ee7a \u0111\u1ed1i th\u1ee7. H\u00e3y t\u1eadp trung v\u00e0o c\u00e1c y\u1ebfu t\u1ed1 m\u1ec1m nh\u01b0 ch\u1ebf \u0111\u1ed9 b\u1ea3o h\u00e0nh, h\u1eadu m\u00e3i, t\u00edch \u0111i\u1ec3m th\u00e0nh vi\u00ean, c\u00f4ng ty \u0111\u00e3 th\u00e0nh l\u1eadp l\u00e2u n\u0103m, gi\u00e1 tr\u1ecb v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a s\u1ea3n ph\u1ea9m, thi\u1ebft k\u1ebf,…<\/span><\/p>\n V\u00ed d\u1ee5: Khi b\u00e1n qu\u1ea7n \u00e1o m\u00e0 kh\u00e1ch h\u00e0ng ch\u00ea m\u1eafc, b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch nh\u01b0 sau: \u201c Tuy s\u1ea3n ph\u1ea9m b\u00ean em c\u00f3 gi\u00e1 cao h\u01a1n b\u1edfi v\u00ec b\u00ean em ch\u1ec9 cung c\u1ea5p h\u00e0ng ch\u00ednh h\u00e3ng, c\u00f3 th\u01b0\u01a1ng hi\u1ec7u, kh\u00f4ng ph\u1ea3i h\u00e0ng fake v\u00e0 c\u00f3 gi\u1ea5y t\u1edd \u0111\u1ec3 ch\u1ee9ng minh. Ngo\u00e0i ra, thi\u1ebft k\u1ebf c\u1ee7a s\u1ea3n ph\u1ea9m r\u1ea5t th\u1eddi th\u01b0\u1ee3ng, s\u1eed d\u1ee5ng ch\u1ea5t li\u1ec7u v\u1ea3i cao c\u1ea5p\u201d.<\/span><\/p>\n1. L\u00e0m g\u00ec khi kh\u00e1ch h\u00e0ng ch\u00ea s\u1ea3n ph\u1ea9m<\/b><\/span><\/h2>\n
1.1 Gi\u1ea3m s\u1ef1 c\u0103ng th\u1eb3ng cho cu\u1ed9c n\u00f3i chuy\u1ec7n<\/b><\/span><\/h3>\n
1.2 T\u00ecm ra nguy\u00ean nh\u00e2n<\/b><\/span><\/h3>\n
1.3 Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/b><\/span><\/h3>\n
1.3.1 Kh\u00e1ch h\u00e0ng nghi ng\u1edd v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/b><\/span><\/h4>\n
1.3.2 Kh\u00e1ch h\u00e0ng so s\u00e1nh gi\u00e1 v\u1edbi c\u00e1c n\u01a1i kh\u00e1c<\/b><\/span><\/h4>\n